FAQ

Is there refunds or exchanges?

All sales are final, but open to working through manufacturing issues/defects on kinara. Due to COVID-19 precautions there are no exchanges
Where do I store my kinara?

I usually keep a kinara or two out for decor, but it’s safe in it’s storage box and should be generally away from extreme heat, cold or anything potentially explosive.
KwanzaaMe is so cool! Do y’all have Brand Ambassadors?

Thank you! We’re glad you love our brand, we work hard to build a brand that’s relevant for our KwanzaaMe Kin.
How can I, my family, or my org partner with KwanzaaMe?

We’d love to connect and build with you. Please submit a programming request form.
How safe is lighting candles every night?

Our lab tested candles are safe to burn from 4-6 hours. Please follow this closely because If it burns longer than this, it can burn out the candleholder, and you’ll have to buy a replacement set, which you can find here. link/candleholder.comFor further safety Precautions, there will be future options to buy additional flameless candles to prevent fire hazard and increase safety for children and the vulnerable.
What can I expect with shipping?

Shipping for orders vary based on needs of the order. Please allow up to 1-2weeks for tracking information. Each kinara is made with care intention as we make a strong effort to have items at your doorfront in 30 days
What are the benefits of programming?

Our programming fosters reflection, awareness, understanding, relationship building, and communal learning Holiday experience/programming for audience met Stronger sense of cultural identity and learning about others Environments that intentionally educate on culture note more comradery amongst groups and sharper ability to navigate conflict Participants will practice leadership, creativity, confidence, relationship building and advancing social and emotional learning Builds unity and relationships among diversity by gaining a broader and more informed perspective
Who is KwanzaaMe programming for?

Cultural programming has social, educational and practical benefits for a wide range of participants across identities and life experiences.. At KwanzaaMe, our sessions benefit a wide audience and work well with communities, schools, coloring spaces, entrepreneur hubs, churches, businesses, organizations, and more!
How much does programming cost?

Programming costs vary depending on time commitment, audience and cost of materials for desired experience.
What is Kwanzaa?

Kwanzaa is a 7 day cultural holiday celebrating family, community, and culture. Each day a different candle on the Kinara is lit in honor of 1 of 7 Kwanzaa Principles and families talk, eat and dance to celebrate.